WHEN IT COMES TO SUBSCRIPTION ORDERS…
If you want to make a change or cancel your order, or if you need to update your shipping or billing info, etc, please do so when you receive the automated email reminder five (5) days before your order is processed. Once we send out a final confirmation email, two (2) days before your order ships, you’ll have 24 hours to let us know if something doesn’t look right. Unfortunately, it’s nearly impossible to change an order after it’s been auto-magically processed.
FINAL SALE PURCHASES
Just like most of your favorite discounted brand purchases, all “final sale” promotional items are NOT eligible for refunds or replacements. These products are sold at a discounted rate because of their approaching expiration date OR because there is a limited product supply and we have to make room for new products.
In order to support our sustainability goals, we aim to reduce waste by clearing our shelves as soon as possible.
HOW TO REQUEST A REFUND/REPLACEMENT
If you purchased your “I and love and you” pet food in the past 60 days, email firstname.lastname@example.org from the email address you used to place your order. Share the details listed below and we’ll get you sorted!
- Order #
- Product name
- Reason for refund request
- Photos (Food // Best Buy Date // Imperfections)
- Where purchased
- Original receipt if purchased from a retailer
Once we’ve received your email, we’ll be in touch with a resolution within 2 business days. Unfortunately, we are unable to refund original shipping charges.
If you purchased from one of our authorized ecommerce resellers:
- First, please contact that reseller directly to arrange your return. You’ll have to check out their return policy specifics.
Proof of purchase is required for all returns, refunds and exchanges.